ସାଧାରଣ ପ୍ରଶାସନ ଓ ସାଧାରଣ ଅଭିଯୋଗ ବିଭାଗ ହେଉଛି ସରକାରଙ୍କ ନୋଡାଲ ବିଭାଗ | ଏହା କ୍ୟାଡର-ନିୟନ୍ତ୍ରଣ ପରି ବିଭିନ୍ନ ଗୁରୁତ୍ୱପୂର୍ଣ୍ଣ କାର୍ଯ୍ୟ ଯଥା- ସର୍ବ ଭାରତୀୟ ଅଧିକାରୀ ଏବଂ ଓଡିଶା ପ୍ରଶାସନ ସେବାର ବରିଷ୍ଠ ଶାଖା ଅଧିକାରୀ, ରାଜଧାନୀ ପ୍ରଶାସନ, ଭିଜିଲାନ୍ସ, ଲୋକାୟୁକ୍ତ, ମୋ ସରକାର, ମୁଖ୍ୟମନ୍ତ୍ରୀଙ୍କ ରିଲିଫ୍ ପାଣ୍ଠି, ପ୍ରଶାସନିକ ସଂସ୍କାର, ପେନ୍ସନ୍ ଓ ଜନ ଅଭିଯୋଗ, ସିନିୟର ସିସିଆର ଗୁଡ଼ିକର ରକ୍ଷଣାବେକ୍ଷଣ ପାଇଁ ଗ୍ରୁପ -ଏ ଅଧିକାରୀ, ସରକାରୀ ବ୍ୟବସାୟର ନିୟମ ଓ  ସେବାର ସାଧାରଣ ସର୍ତ୍ତାବଳୀ ସହ ସରକାରୀ ବିଭାଗକୁ ପରାମର୍ଶ ଦେଇଥାଏ | There are key public institutions working within the ambit of the Department such as Odisha Public Service Commission, Odisha Staff Selection Commission, Odisha Sub-ordinate Staff Selection Commission assigned with the task of recruitment and Gopabandhu Academy of Administration assigned with the task of training and capacity building. Besides, there are some special functions such as Estate Administration, which looks after the management of Government land in Capital City of
Bhubaneswar comprising 65 villages, Government residential and non-residential estates and accommodations located at Bhubaneswar and Cuttack and issues connected with land administration.  Keeping pace with rapid changes and advancement in the administrative system in the country, the General Administration and Public Grievance Department has also initiated several interventions for administrative reforms by introducing structural changes, rationalizing rules, regulations and procedures creating interactive and expeditious decision support system using information technology.